Not-so-handy-Handyman Hunyo 19, 2009Posted by Lenggai in Bloggables, Boo!, Featuring: Ako!.
Tags: bad customer service, handyman trinoma
Here’s something from Analyn.
(Just thought I’d share this with you, dear readers, since being a “blogkaster” of sorts, it is my “duty” to dish out stuff like this. This incident is pretty interesting, though. Maybe, if libel won’t be a problem, I can put up a site for this kind of thing… what do you guys think?)
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To the Management of Handyman Hardware:
I am a regular customer of Handyman Hardware Trinoma Branch.
They used to give good service every time I buy in that store, but this Sunday, June 14, 2009, at exactly 12:20 pm, I purchased one pack of Dog Food for only P195.00.
When I gave my P1,000 bill to the cashier, GEMMA RANULO, she looked disgusted and refused to accept my payment. Her reason was that ALL banks were closed on Sundays.
Ms. Ranulo asked me if I had P200 instead, or better yet, I should find another store who would break down my bill.
I don’t feel like buying anything else, so I came back a few minutes later, hoping they will have change for my money. By 1:30pm, Ms. Ranulo still refused to accept my purchase. The woman ahead of me bought a coleman worth P250 and her money was also P1,000. Ms. Ranulo gave her the exact change, but when it was my turn, she told me she still cannot accept my money! Ms. Ranulo required me to pay the exact amount as if she is mocking me!
After 20 minutes, out of curiosity, I asked my older sister to buy the dog food with the same one thousand peso bill.
Alas! She was able to buy the item without any hassle, at all! And it turns out Ms. Ranulo has change for P1,000!
Why is your cashier refusing my money? I have no personal relationship with Ms. Ranulo, and I never met this cashier from hell!
She looked disgusted every time I return to the store.
This incident really bothered me.
I felt mocked by your employee. I don’t want you to fire her, but at least, work on how you treat your customers! Prepare lose change before Sundays!
I’ve experienced worse from other establishments, but I was never humiliated by a cashier!
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The letter was emailed to the management of Handyman last Sunday. Four days later, my sister got a reply from their marketing officer:
Jane A. Yuzon
Marketing Services Manager
Tel. # (632)395-5249 / 635-0751 to 64 loc. 159
Fax # (632)395-0202 Mobile # 0922-2439529
* * *
At least the Management was professional enough to address my sister’s complaint.
I just hope they will give Ms. Ranulo more than just a simple “pep” talk.
People with that type of attitude should not be placed at the counter — we’re all too familiar with Nora, ‘ayt?
Mga malas sa negosyo!
They should be in the warehouse — where it’s dark and dusty. No customers to throw bull at there — just boxes. And mites.